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In this article:
- Add another payment method
- Change primary payment method
- Delete a payment method
- Delete all payment methods
Add another payment method
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Sign in to webmail using your email address and password OR Sign in using a one-time code.
Once signed in, select the app selector(top left of screen), then select My Account.
- Select ADD CARD, ADD BANK ACCOUNT or PayPal and follow the steps on screen
- Once added, your new payment method will appear in My payment methods
Change primary payment method
Prerequisites
Before you can set a different payment method as the primary payment method, you must have more than one payment method in My Account.
Before you can set a different payment method as the primary payment method, you must have more than one payment method in My Account.
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Sign in to webmail using your email address and password OR Sign in using a one-time code.
Once signed in, select the app selector
- For your preferred payment method, select SET AS PRIMARY
- If you see the green success message, your primary payment method has been updated
Delete a payment method
Prerequisites
To delete a payment method, you must have more than one payment method in My Account. You cannot remove your existing primary payment method, so set another payment method as your primary payment method first, before removing what was previously your primary payment method.
To delete a payment method, you must have more than one payment method in My Account. You cannot remove your existing primary payment method, so set another payment method as your primary payment method first, before removing what was previously your primary payment method.
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Sign in to webmail using your email address and password OR Sign in using a one-time code.
Once signed in, select the app selector
- For the payment method you wish to remove, select REMOVE
- If you see the green success message, your selected payment method has been removed
Delete all payment methods
Removing all payment methods is not recommended.
- The security of your information is important to us, so we use a PCI-DSS Level 1 service provider certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) v4.0
- Removing all payment methods may cause interruption to your email service
To request all payment methods are deleted;
- Ensure your current subscription has been processed and you have received a invoice showing payment was completed
- Email support@themessaging.co from your email account registered with us) to request we delete your primary payment method from our system
- We aim to action your request within five business days after confirming your identity, payment status and request details