How much will it cost when the sponsorship period ends?

• Update 2 September 2024:
  • If you received a free email service from a TPG brand (including iiNet, Internode, and Westnet), their sponsorship of your email service ends on 15 September 2024.
  • If you received an email from TPG/iiNet/Internode/Westnet via no-reply@tpg.com.au, no-reply@internode.com.au, or no-reply@iinet.net.au (for both iiNet and Westnet email addresses) about your sponsorship concluding, that email is legitimate.
• Pricing is available on our pricing page.
  • Your choice of plan depends on whether you want to pay monthly or yearly, and how much storage you would like available in your plan. See: How much storage do I need?
  • If you previously paid for your email service, see our Frequently asked questions for paid email customers.

Have you sent me a payment request?

• If the sender was noreply@themessaging.co, it is legitimate. If not, it is spam.
• If you're not sure who to trust, see:
  • Trusted websites, email senders and SMS senders for The Messaging Company
  • Protect yourself from scams

How can I pay?

• You can sign in and pay via our new My Account option in webmail.
  • Instructions here.
  • My Account is within the app selector menu.
  • Select the app selector (top left of screen) in webmail, then select My Account.
• We will not ask you to pay via an emailed link (unless you request an emailed link).
• For privacy and security reasons, we did not receive your payment details from your previous email provider.

Can I pay early?

• Yes, you can pay early to gain peace of mind that your email account subscription is locked in. 
• If you choose to pay early, your email account subscription will still start on 15 September 2024.
• Early bird competition:
  • This competition closed at 11:59pm 9 August 2024 AEST.
  • $10,000 in prizes = ten (10) prizes of $1,000*.
  • Winners were published on themessaging.co/earlybird on 26 August 2024 and notified prior.
  • *Subject to terms and conditions: themessaging.co/earlybird.
• Second chance competition:
  • This competition closed at 11:59pm 31 August 2024 AEST.
  • $5,000 in prizes = ten (10) prizes of $500*.
  • Winners will be published on themessaging.co/secondchance on 17 September 2024.
  • Winners will be notified by 19 September 2024.
  • *Subject to terms and conditions: themessaging.co/secondchance.

What payment methods do you accept?

• We accept credit/debit card (Visa, Mastercard, American Express, and some prepaid debit cards), direct debit, and PayPal.
• We do not currently accept BPAY, bank transfers, or payment via phone or email.

When will my payment method be charged?

• Your payment method will be charged when you complete all of the following in our My Account option in webmail:
  • Select your new email plan;
  • Input your payment method; and
  • Select 'Pay now'.
• If you pay yearly, the amount will be charged immediately.
• If you pay monthly, the first month's amount will be charged immediately.
• Our payment system will only send a formal tax invoice (PDF) upon successful payment, marked as "paid". 
• After a credit/debit card payment is charged, the company name on your credit card statement should be "The Messaging Company - email account" or "TMC* THE MESSAGING COM".
• After a direct debit payment is charged, the company name on your bank statement should be "The Messaging Company Pty Ltd".
• After a PayPal payment is charged, the company name on your PayPal statement should be, "PAYPAL *THE MESSAGING C".

Will you keep my payment details on file for the future?

• Yes, this will enable your email account subscription to renew automatically.
  • You will also receive 30 days' notice of future renewals.
  • For future renewals, new pricing will apply. 
• The security of your information is important to us, so we use a PCI-DSS Level 1 service provider certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) v4.0.
• After your payment has been successfully processed, you are welcome to email support@themessaging.co (from your email account registered with us) to request we delete your primary payment method from our system. Please be warned this may risk an interruption to your email service if your account has no payment method at its next renewal. We will aim to action your request within 5 business days.

What will happen to my email account if I do not pay by the due date?

• If you do not pay by the due date (15 September 2024), your email account may be temporarily suspended until payment is made. 
• If you do not pay within 90 days of your payment due date, your email account will be permanently deleted.

How can I cancel my subscription and delete my email account?

• Please see Cancel my email account.
• Deleting your email account is permanent. Once it has been deleted, it cannot be recovered. 
• Paid email account subscriptions are not refundable.