The Messaging Company recommends using IMAP

• Limited access to email
  • Depending on configuration, emails may only download to single device
• Backup responsibility
  • Removing email from our server using POP means we are unable to assist if you lose access to your data. Backup of downloaded data is your responsibility
• Folder synchronisation
  • POP only downloads the Inbox and does not sync other folders associated with your email account

Select the email app you're using

Classic Outlook

1. Back up your existing POP account

1. Open the Outlook (classic) application on your computer

2. To ensure that emails in Outlook are updated before backup:

   1. Select Send/Receive at the top of Outlook
   2. Select Send/Receive All Folders and wait until it has completed
       

   

    

3. Disable automatic Send/Receive to prevent new emails from downloading during backup process:

   1. Select Send/Receive again
   2. Select Send/Receive Groups then select Disable Scheduled Send/Receive
       

   

    

4. Select File, then Open & Export, then Import/Export
    

   

    

5. Select Export to a file, then select Next
    

   

    

6. Select Outlook Data File (.pst), then select Next
    

   

    

7. Select your email account. select Include subfolders, then select Next

   Check
   Ensure that Include subfolders is selected
    

   

    

8. Select Browse to choose the back up file location, then set the file name to Email Back up, then select OK
    

   

    

9. Select Replace duplicates with items exported and then select Finish
    

   

    

10. Set a password for your back up file, then select OK

     

    

     

11. A prompt will appear to enter the created password for the back up file, enter the password and select OK
     

    

     

12. Wait for the backup to complete before continuing
    
    

2. Add an IMAP account

1. Select File, then Account Settings, then Manage Profiles, then Email Accounts
    

   

    

2. Select New
    

   

    

3. Select "Manual setup or additional server types", then Next
    

   

    

4. Select "POP or IMAP", then Next
    

   

    

5. Enter the following information below:
   • Your Name: Enter your name
   • Email Address: Enter your email address
   • Account Type: IMAP 
   • Incoming Mail Server: imap.themessagingco.com.au
   • Outgoing Mail Server (SMTP): smtp.themessagingco.com.au
   • Username: Enter your email address
   • Password: Enter your email password
      

   

    

6. Select Remember my password
    

   

    

7. Select More Settings
   • In the Outgoing server tab, select the following:
     • My outgoing server (SMTP) requires authentication
     • Use same settings as my incoming mail server
        

     

      

   • In the Advanced tab enter the following information:
     • Incoming server (IMAP): 993
     • Use the following type of encrypted connection: SSL/TLS
     • Outgoing server (SMTP): 465
     • Use the following type of encrypted connection: SSL/TLS
        

     

      

8. Select OK then select Next
    

   

    

9. Wait until the testing of the account settings is completed and select Close
    

   

    

10. Select Finish, and proceed to close all the windows that popped up 
     

    

     

3. Download your back up POP account to the new IMAP account

1. Select File, then Open & Export, then Import/Export
    

   

    

2. Select Import from another program or file, then select Next
    

   

    

3. Select Outlook Data File (.pst), then select Next
    

   

    

4. Select Browse and choose Email Back up, then select Open
    

   

    

5. Select Replace duplicates with items imported, then select Next
    

   

    

6. Enter the back up password that you set up twice to verify, then select OK
    

   

    

7. Select the Select the folder to import from
   1. IMPORTANT ensure that Include subfolders is selected
   2. Select Import items into the same folder in, then select the dropdown to select the IMAP account created

   3. Select Finish
       

      

       

8. Check that email data is successfully imported
   • Check the Inbox and ensure the email count matches
   • Check Sent Items and any custom folders are present
   • Look for your most recent emails
   • Sign in to Webmail and confirm the emails appear there
      

4. Set IMAP as default

1. Select File, then Account Settings, then Account Settings again
    

   

    

2. Select IMAP account
    

   

    

3. Select Set as default, then select Close
    

   

5. Remove the POP account

1. Select File, then Account Settings, then Account Settings again
    

   

    

2. Select the POP account
    

   

    

3. Select Remove
    

   

    

4. A warning prompt will appear, select Yes, then select Close
    

   

    

5. In the left panel (where you can see your added accounts), right click on the email address of the POP account, and select Close 
    

   

New Outlook

Switching a POP account to IMAP account in the New Outlook requires additional steps, because the new version does not yet support .PST import/export or full local mailbox management. The safest method is to migrate the mail using Classic Outlook first, then switch back to the New Outlook.

1. Switch from New Outlook to Classic Outlook

1. Open the New Outlook application on your computer
2. Toggle New Outlook switch in the top-right corner to return to Classic Outlook
3. Feedback to Microsoft will appear. You have the option to answer or select Skip Feedback

2. Classic Outlook will open. Follow the step 1 to step 4 provided here Classic Outlook 

3. Switch from Classic Outlook to New Outlook

1. In Classic Outlook, toggle Try the new Outlook ON
2. Prompt will appear and select Switch to return to the New Outlook
3. Downloaded emails will show under IMAP account on New Outlook

4. Remove the POP account

1. In New Outlook, select File, then select Account Info
2. Select your POP account, then select Manage
3. Scroll down and select Remove
4. Select Remove from this device, then select OK
5. Close the Settings