A Primary account is a separate mailbox or otherwise known as a 'real' email address. This account allows you to send, receive and store email. It can be accessed via webmail or an email application.

An Alias is another email address that points to a primary account. It does not have its own mailbox. Using an alias you can send or receive email using the alias address, but all emails are stored in the primary account.

Frequently Asked Questions

How do I send email using my alias?

• To send email using your alias, please follow this guide: Send or receive email using an alias

Can I change my primary account to an alias?

• No, converting a primary account to an alias is not currently supported.

How many aliases can I have for each primary account?

• We support any existing aliases you had set up with your previous service provider prior to migration

Can I set up a new alias?

• No, we currently are not able to offer any new aliases for existing primary accounts