If your email subscription is overdue, your email account may become suspended until payment is received. Whilst in a suspended state, you will not be able to access email in either a 3rd party email application or webmail.

Webmail

If your email account is suspended when attempting to sign in to webmail, you may see a pop-up message on screen, such as the one shown below.

3rd-party email application (such as Outlook and Mail)

If your email account is suspended, when using a 3rd-party email application you may receive a password error, cannot connect error, or different error message.

Examples in Outlook

• In the footer
  
  
  
  
• When trying to send/receive email
  
  
  
  
• OR
  
  
  

  
  Examples using Mail (iPhone/iPad)

• When trying to send/receive email
  
  
  
  
• When trying to send email
  
  
  
  

To unsuspend an email account

1. Enter webmail.themessagingco.com.au into the address bar of your browser. Alternatively, select the blue "Sign in" button at the top of our main website, themessaging.co.
   
2. Enter your email address and password then select SIGN IN
   
   
3. Select PAY NOW
   
   
   
   
4. Select monthly or yearly, then select a new plan. See: Pricing and How much storage do I need?
   
   
   
   
5. Select your payment method, complete all details as shown on screen, then select the pay now option. We accept credit/debit card (Visa, Mastercard, American Express, and some prepaid debit cards), direct debit, and PayPal. We do not currently accept BPAY, bank transfers, or payment via phone or email. Direct debits may take 3 business days to process.
   
   Please note that an additional $10 reactivation service cost applies to a suspended email account if we reactivate it before it is deleted. 
   
   
   
   
6. Once processed, you will see a successful payment message.
   
   
   
   
7. You can now close this page. Please wait 15 minutes and your email account should be unsuspended and ready for use.