• The Messaging Company's systems were not involved in the cyber incident.
• As per the statement on iiNet's website,"iiNet has been impacted by a cyber incident involving unauthorised access to its order management system by an unknown third party" that involved some iiNet email addresses.
• If you have an iiNet email address and are concerned about the security of your email account, we advise to:
  • Reset your email password
  • Remain vigilant, especially to any suspicious communications received via email, text or phone call.
  • For added security we recommend:
    • Set up two-factor authentication
    • Set up App-specific passwords
• For more information, visit the iiNet information page
• To discuss any concerns, call iiNet on 1300 861 036
   

To reset your email account password

1. Enter webmail.themessagingco.com.au into the address bar of your browser
2. Select Reset my password
   
   
    

3. Enter your email address & mobile phone number, then select REQUEST PASSWORD RESET

   Note
   Only a valid Australian mobile number can currently be used in this process. If you did not register with a mobile number, or you registered with an overseas mobile number you will need to contact the support team for assistance.

   
    

4. Once you have the One Time Pin (OTP) that was sent to your mobile phone, enter the OTP on this page, then select SUBMIT
   
    
    
5. Enter your new password, re-enter your new passwword to confirm, then select SUBMIT
   
   
    

6. Your password has now been changed.

   Note
   After resetting your password, make sure to update your password in any email applications you are using. This includes updating both the incoming and outgoing server settings.