The instructions will vary depending on the email client you are using.

Webmail

• Webmail

Microsoft Outlook

• Microsoft Outlook

Thunderbird

• Thunderbird

Other email clients

1. Please refer to the instructions or support page for your chosen email client
2. It is important that the email is not simply forwarded, but the complete email is sent as an attachment in the .EML or .MSG format
3. Once the email is drafted and the spam message attached, send the email to: isspam@abuse.themessaging.co
4. Thank you! Your feedback is helpful to prevent future Spam emails for yourself and other customers, we appreciate your time completing this process.

Errors when reporting spam

Error messages can occur if you forward a spam email to isspam@abuse.themessaging.co as the email platform thinks you are sending spam.

Please follow the instructions earlier in this article to learn how to forward as an attachment the spam message.

Error message examples:

• The mail server responded: msg-202: Rejected as SPAM..
  
  

• The following recipient(s) cannot be reached: 'isspam@abuse.themessaging.co' on DD-Mmm-YY HH:MM 550 msg-202: Rejected as SPAM.