This article will walk you through how to set up authenticator app in My Account
Prerequisites
- Smartphone or tablet
- Have an authenticator app installed
- If you do not have one yet, refer to this article: (insert article (TMC) How to install an authenticator app)
- Your email address
- Email account password
- Sign in to My Account using one of the options below:
Sign in to My Account
- Enter account.themessaging.co into the address bar of your browser
- Enter you email address, then select Continue
- Enter your password, then select Submit
Sign in to My Account - Using a One time code
If you have access to your email, you can request a one-time code to access My Account to view and manage subscriptions and payments.
You must have access to email in another application for the One-time code sign in option to work.
You will not be able to use this option if you do not have access to email in other another email application or if your account is suspended or account is pending deletion.
- Enter account.themessaging.co into the address bar of your browser
- Enter you email address, then select Continue
- Select Sign in another way
- Select Email me a one time code
- You will receive an email with the one-time code.
If you do not receive the email, review this article for support: Cannot receive one-time code
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Enter the one-time code that was emailed to you, then select SIGN IN
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Select Security, look for Authenticator app, then select Set up
- We recommend scanning the QR code using Microsoft Authenticator or Google Authenticator app
Scan a QR code – Microsoft Authenticator
- Open the Microsoft Authenticator app on your device
- Select the QR code scanner icon in the bottom-right corner
- Use your device to scan the QR code shown on The Messaging Company set up page
- Once your account has been added to Microsoft Authenticator, open the account
to view the 6-digit one-time password code - Return to The Messaging Company set up page and enter the 6-digit code shown in Microsoft Authenticator
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Select Confirm and turn on
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Enter your email password, then select Verify
Scan a QR code – Google Authenticator
- Open the Google Authenticator App.
- Select Add a code or + icon at the bottom-right corner
- Select Scan a QR code
- Use your device to scan the QR code shown on The Messaging Company set up page
- Once the account has been added to Google Authenticator, it will display a 6-digit code
- Return to The Messaging Company set up page and enter the 6-digit code shown in Google Authenticator
- Select Confirm and turn on
- Enter your email password, then select Verify
Manually set up authenticator app – Microsoft Authenticator
Before you begin
On The Messaging Company set up page, look for OR ENTER THIS KEY MANUALLY, then copy or
write down the key
Make sure to copy the KEY exactly as displayed and keep the key secure, do not share it with anyone
Microsoft Authenticator
- Open the Microsoft Authenticator app on your device
- Select the QR code scanner icon in the bottom-right corner
- Select Enter code manually
- Select Other (Google, Facebook, etc.).
- In Account name, enter your full email address.
- In Secret key, enter the key shown on The Messaging Company set up page
or the key you made a note of earlier - Select Finish
- Once your account has been added to Microsoft Authenticator, open the account
to view the 6-digit one-time password code - Return to The Messaging Company set up page and enter the 6-digit code shown in Microsoft Authenticator
-
Select Confirm and turn on
- Enter your email password, then select Verify
Manually set up authenticator app – Google Authenticator
Before you begin
On The Messaging Company set up page, look for OR ENTER THIS KEY MANUALLY, then copy or
write down the key
Make sure to copy the KEY exactly as displayed and keep the key secure, do not share it with anyone
Google Authenticator
- Open the Google Authenticator App.
- Select Add a code or + icon at the bottom-right corner
- Select Enter a setup key
- In Code name or Account name, enter your full email address
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In Your key, enter the key shown on The Messaging Company set up page or
the key you made a note of earlier - Under Type of key, select Time based
- Select Add
- The Authenticator code saved message will appear to confirm that your account has been added
- A 6-digit code will then be displayed for your account
- Return to The Messaging Company setup page and enter the 6-digit code shown in Google Authenticator
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Select Confirm and turn on
- Enter your Email password, then select Verify
4. The Authenticator app will now show as Active on your account
Note
Every time you sign in to Webmail or My Account, open your authenticator app and
enter the 6-digit code shown for your email account