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This article aims to help you understand how much storage you might need, to inform your choice of which email plan to select.
Topics covered in this article:
- How is storage calculated?
- How much storage do I need?
- How much storage am I entitled to?
- How much storage do I use now?
- How can I increase my storage?
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How can I reduce how much storage I use?
How is storage calculated?
- Storage is based on the total data (e.g. emails, contacts, calendar events, and files) that you hold with us at any given time.
- Storage is not calculated on a rolling week/month/year, or on how much data you send/receive.
- Emails in your Trash and Spam folders are counted, so if you are reducing the amount of data we are storing for you, you may wish to delete the contents of your Trash and Spam folders.
How much storage do I need?
The amount of storage that you need depends on various factors. For example, with regard to email storage:
- Do your emails contain a lot of large attachments, or are they mainly short text exchanges?
- Do you regularly delete emails or keep everything "just in case"?
As a guide:
- 2 GB typically stores 26,400 average-sized emails;
- 15 GB typically stores 200,000 average-sized emails; and
- 100 GB typically stores 1.3 million average-sized emails.
What is a gigabyte (GB)? - A gigabyte (GB) is unit of data storage capacity. 1,024 megabytes (MB) = 1 gigabyte (GB)
How much storage am I entitled to?
- The amount of storage you have depends on your email plan selection.
- We offer 2 GB (Saver plan), 15 GB (Regular plan) and 100 GB (Pro plan) options.
- If you have recently transferred your email from another service provider, you may be provided with a temporary plan. The amount of storage for your temporary plan will vary.
- When these temporary plans expire, you will need to choose (or be moved to) a new plan.
- If we advise you that we will set you up on a new plan, your new plan will be chosen according to your storage usage.
- If you're currently using 90% or more of a standard plan's storage quota, we'll allocate the next highest plan.
- If you want to change this allocation, reduce your storage usage, or cancel your future plan, you must do so before your payment is due.
- When these temporary plans expire, you will need to choose (or be moved to) a new plan.
How much storage do I use now?
- Visit: Check your usage quota in webmail.
- This only applies to customers whose email accounts have already been transferred to us.
How can I increase my storage?
- You can increase your storage by selecting a larger plan.
- If you want the the increased storage to apply at the end of your current subscription, please follow this guide: Upgrade plan - At your next renewal date
- If you are currently over your purchased storage (over quota) or wish to increase your plan now, please follow this guide: Upgrade plan - Immediately
How can I reduce how much storage I use?
- You can reduce your storage by deleting unwanted emails and/or files. (Remember to also delete emails from your Trash and Spam folders if you no longer wish to keep those emails.)
- Instructions for customers whose email accounts have already been transferred to us: