Have you sent me a payment notice?

• If the sender was noreply@themessaging.co, it was from us. If not, it was spam.
• If you're not sure who to trust, see our trusted websites, email senders and SMS senders.

What if I have already paid?

• If you believe you have already paid us but you still received a payment notice, check:
  • Was the sender noreply@themessaging.co?
  • Is the payment notice for the same email address?
  • Did we previously send you a confirmation of payment?
  • Have we charged your payment method?
  • What date shows in My Account in webmail as your next renewal date?
    • Please note that our email plans renew at midnight AEST, but the dates in My Account are currently displayed in your local time zone.

Did the price change?

• Yes, we revised our pricing to reflect rising costs so we can continue providing a reliable service. 
• The pricing change took effect on 23 February 2026 for new customers and for existing customers who change their subscription plan. 
• For customers who remain on their current plan, the updated pricing will apply from their first renewal on or after 26 March 2026. 
• For most customers, this represents an increase of between $0.22 and $2.04 per month, depending on their plan (Saver, Regular, or Pro) and whether they pay monthly or yearly. For a small number of customers, the increase may be higher if they were not affected by our 2025 price changes.

How much does it cost?

• Saver/Regular/Pro plans:
  • See: Pricing. (Effective 23 February 2026.)
  • The difference between the plans is related to:
    • Frequency of payment (monthly or yearly); and
    • Storage quota.  
• Reactivation service:
  • If your email account is suspended due to non-payment, a $20 reactivation service cost applies if we reactivate it before it is deleted.
• Multiple email addresses:
  • Each email address is billed and administered separately.
  • We do not currently offer discounts for multiple email addresses.
  • There is no charge for existing aliases.
• How can I change my plan?
  • See: Change plan

How can I pay?

• You can sign in and pay via our new My Account option in webmail.
  • Instructions here.
  • My Account is within the app selector menu.
  • Select the app selector (top left of screen) in webmail, then select My Account.

What payment methods do you accept?

• We accept credit/debit card (including some prepaid debit cards), direct debit, and PayPal.
• We do not accept BPAY, cheques, bank transfers, or payment details via email/phone.

Can you send me an invoice or reminder?

• Invoices:
  • Our payment system will only send a formal tax invoice (PDF) upon successful payment.
•  Reminders:
  • Yearly renewals: Our system will send a reminder at least 30 days before your renewal is due.
  • Monthly renewals: Our system does not currently send a reminder for monthly subscriptions.

Will you keep my payment details on file?

• Yes, this will enable your email account subscription to renew automatically. 
• The security of your information is important to us, so we use a PCI-DSS Level 1 service provider certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) v4.0.
• After your payment has been successfully processed, you are welcome to email support@themessaging.co (from your email account registered with us) to request we delete your primary payment method from our system.
  • Please be warned that if your account does not have a payment method on file for its next renewal, you may risk an interruption to your email service.
  • We aim to action your request within five (5) business days.

What if I don't pay?

• If payment is not received by your payment due date, your email account subscription may be cancelled and then suspended.
  • See: Suspended email account.
• If payment is not received within 90 days of your payment due date, your email account will be deleted. Once it has been deleted, it cannot be recovered. This means that access to your data will be removed and you will no longer be able to use your email address.

How can I cancel?

• If you cancel your email subscription, you can keep using it until your current paid term ends.
  • See: Cancel subscription / Cancel email account or Cancel your email account.
• If you scheduled a cancellation for your email account but changed your mind, you can stop the cancellation if your term has not yet ended.
  • See: Stop cancellation.

Do you offer refunds?

• As per our Critical Information Summary, your email account subscription is charged upfront, and we do not offer full or partial refunds for any term already paid, except as provided for in our Terms of Service.