We extend our deepest condolences for your loss, so we aim to make this process as straightforward as possible, while also respecting the privacy of the account holder.
This support page provides information on how to close the email account and/or transfer ownership of an account holder who has passed away.

How to Close an Email Account and/or Transfer Ownership

1. Please submit the necessary details by completing our Contact us form.
2. Select Other from the Contact reason menu

This helps our dedicated support team guide you through the process of closing the account or transferring ownership to your name.

Please submit copies of the following documents:

• Death certificate or Coroner’s notice, and a
• Statutory declaration from an authorised person

The Declaration should include:

1. The account holder's full name, email address, date of birth, and mobile phone number registered with the account.
2. The requesting party's full name, address, date of birth and mobile phone number.
3. The requested action (i.e. account closure or account transfer).
4. The relationship of the requesting party with the deceased, ensuring the Statutory Declaration is made by an authorised representative of the deceased, including:
   • Next of kin
   • Executor or administrator of the estate
   • Power of attorney
   • Trustee or solicitor administering the estate
   • Any authorised representative listed on the account

Statutory declaration form: Commonwealth statutory declaration form – to be made with a witness

A statutory declaration must be witnessed by an appropriately qualified person as described on the declaration.

We are committed to supporting you throughout this process. If you have any questions or require further assistance, please do not hesitate to contact us.