If you requested a one-time code to access webmail or My Account and did not receive the code, here are some things to check:

1. Did you enter your email address correctly?
   
   • Double-check the email address you entered is correct and is not an alias
2. Did you enter an email address registered with us?
   • Check the email address is one that is maintained by us 
3. Did you try again too soon?
   • If you did not receive the code, please wait 3-5 minutes before requesting a new code
4. Do you have auto-forwarding set up?
   • If you do, the email may have been auto-forwarded to your other email address
5. Do you have email rules set up?
   • If you have email rules, the one-time code email may have been placed into a different folder.
6. Did you enter the code incorrectly?
   • If you enter the one-time code incorrectly, you will need to request a new code
7. Did you request the code more than 15 minutes ago? 
   • The one-time code is only valid for 15 minutes, if the code has expired you will need to request a new code